Frequently Asked Questions

Ordering

Do I need an account to order?

No. Checkout as a guest — just your name, email, phone and address. We keep it short on purpose.

How do I check on my order?

Every order gets a number that looks like CC-260816-4KQ2. Put that and your email address into track your order and it will take you straight to it — status, items and tracking number.

The link is also on the page shown right after you pay, and in your confirmation email. If you were signed in, every order is listed in your account with no number needed.

Can I change or cancel my order?

Get in touch as soon as possible. If it has not been packed yet we can usually change it. Once it is with the courier we cannot.

Sizing

Which size should I take?

Check the size guide. Every product page also lists the flat measurements of that specific piece, so you can compare it against something you already own — that is the most reliable method.

What if I am between sizes?

Size up for a relaxed fit, down for a closer one. If you are still unsure, ask us before ordering — especially for underwear, which cannot be returned.

Payment

How do I pay?

Through Billplz, on its own payment page. From Malaysia you can use online banking (FPX) or a card. From Singapore it is a card — FPX connects Malaysian bank accounts, so there is nothing in it for you to choose. Full detail on payment methods.

Is it safe?

Yes. Your card number and your banking password are entered on the payment provider's page, never on ours, so we never see or store them. Our site only records what you ordered, where it is going, and whether the provider told us the payment succeeded.

What currency am I charged in?

Malaysian Ringgit, wherever you are. For a Singapore order your bank converts at its own rate. We do not add a card surcharge.

I paid but my order still says pending — should I pay again?

No. Reload your order page after a minute; the confirmation sometimes arrives just after you do. If it has still not settled, send us your order number and we will check it against the provider.

Shipping

How much is shipping?

RM8 to West Malaysia and RM15 to Sabah, Sarawak and Labuan — free above RM150. Singapore is RM35, free above RM300.

How long will it take?

We pack and dispatch within 1–2 working days. After that it is 2–4 working days to West Malaysia, 4–7 working days to East Malaysia and 3–7 working days to Singapore.

Do you ship outside Malaysia?

Singapore, yes. Nowhere else yet.

Singapore orders are an import, so Singapore may charge GST and duties on delivery. Those are paid by you to the courier, not to us — see shipping for the detail.

Returns

Can I return something?

Yes. Contact us within 7 days of your parcel arriving to request a return, then post it back within 7 days of us confirming. The piece must be unworn, unwashed and still have its tags. The full terms are on the return policy.

Are sale items returnable?

Yes, on exactly the same terms as full-price pieces.

What cannot be returned?

Underwear, for hygiene reasons, and anything made to your own measurements, because it is cut for one person. Both are final sale, so please check the size guide carefully before ordering.

Neither applies if the piece arrives faulty.

What if something arrives damaged or wrong?

Message us with a photo within 7 days and we will sort it out at our cost — postage both ways included.

When do I get my money back?

Within 7 working days of the parcel reaching us, refunded to the account or card you paid from. Your bank may take a few days more to show it.